Terms & Conditions

Dear Guest,

we are pleased, that you visit our website www.firstclass-holidays.org and plan your holiday´s with us. We offer our achievements to you on basis of the following conditions, which keep to the legal regulations or complement these. These are valid so far in our offers no divergent regulations are expressly included and therefore contract contents became.

General terms and conditions of intermediation

These general terms and conditions regulate the contract relations between firstclass holidays GmbH (in the following only "Mediator" called) and the customer (in the following only “Tenant” called. The mediator provides for single suppliers, as for example hotel keepers, villa owners and comparable enterprises (in the following only "Supplier" called) by their order accommodation contracts. On this occasion, the mediator acts exclusively as a mediator and produces himself no own trips for the purposes within the meaning of BGB. Besides, the mediator also does not produce the other provided achievements. The mediator closes the accommodation contracts in the name and on behalf of the suppliers. The mediator is authorized, on this occasion, by the respective suppliers to deliver and conceive all, in connection with the accommodation contracts and to necessary explanations in the name and on account of the supplier, as well as to accept her payments. The mediator has to provide for a proper realization of the mediation. The performance of the provided achievements does not belong to the proper realization of the mediation contract. On the accommodation contracts between tenant and suppliers the respective arrangements of the single suppliers – above all their Terms and Conditions and prospectus contents – find use. These arrangements show no own assurance of the mediator.

Intermediary contract

The tenant can book in writing, orally, by e-mail, by fax or on-line the favored rental property. The binding reservation (booking) requires a written note by the customer (by letter, e-mail or fax) to the agent and a written confirmation by the agent to supplier (booking confirmation/invoice). The electronic acknowledgement of receipt still shows no confirmation of the acceptance of the reservation order. The booking confirmation/invoice will be affected within 7 days. During that time the tenant is bound to his offer. In addition to this Terms and Conditions the mediator will send with the booking confirmation also the Intermediary Contract with specific dates and conditions to the booked accommodation. The rental agreement will not be effective until the remittance of the booking confirmation/invoice. We reserve the right to correct evident mistakes, e.g., on the basis of misprints and arithmetic mistakes on the Internet. We accept tenant wishes with reservation with pleasure and forward this to the suppliers. Please, note, however, that the mediator cannot take over any guarantee for their fulfillment. Special wishes as well as reservations under special condition or verbal additional agreements are valid only if they are confirmed by the mediator in written form.

Payment / Voucher

A deposit of 50% of the total rental is payable within 5 days of the booking confirmation. The balance of the rental must be delivered to the mediator no later than 80 days prior to the start of the rental. In individual cases, according to accounting information of the respective supplier, other payment dates can be admitted as well. When paying with credit card, PayPal or with the debit procedure the debits will also take place after given conditions. With reservations within 80 days prior start of the rental, the total rental price is payable immediately. In case of agreed balance payments “on site”, it is to be effected in cash in the indicated currency at the day of start of rental before the handover of keys. The payment of the balance is also in case of no show due and the tenant will be debited with the cancellation costs according to these terms and conditions. The Voucher will be sent to the tenant on time before journey. If you do not perform deposit and/or balance payment according to the agreed maturity, the mediator/supplier is entitled to withdraw after reminder with term settlement from the mediation order and to load you with the resignation costs according to these mediation terms.

Cancellation of the booking by the tenant

The tenant can at any time cancel his booking before start of rental. In the tenant’s interest, the cancellation should be declared in writing. The decisive date of cancellation is the receipt of the cancellation at the agent as the landlord’s representative. The amount generally bases on the amount of the rental price and can be claimed as lump sum. The calculation of the compensation usually takes into consideration saved expenses and other applications.

  • up to 61 days before start of rental 50%
  • from 60 to 45 days before start of rental 70% of the rental price
  • from 44 to 31 days before start of rental 80% of the rental price
  • In case of later cancellation or no show the total amount of the rental price will be charged.

In individual cases, according to the booking confirmation can be applied different cancellation fees.

Limitation and restrictions of liability

Contractual warranty claims of the tenant against the mediator shall be time barred after the expiry of one year. The limitation of time starts the day of the contractually designated end of rental. This does not apply to claims for damages resulting from the violation of life, body or health due to negligent or intended breach of duty of the mediator. The tenant is obliged to assert his contractual warranty claims against the mediator within one month after the contractual designated end of rental. This does not apply to claims for damages resulting from the violation of life, body or health due to negligent or intended breach of duty of the mediator. The liability of the mediator for contractual claims for damages, excepting bodily harm, is limited to the triple rental price, as far as the damage caused by the tenant is effected neither with intent, nor grossly negligent. The mediator does not stick for the things introduced in the rent objects of the customer. The mediator cannot be held responsible for damages to the rental property.

Court of jurisdiction

The court of jurisdiction for all claims against the firstclass holidays OHG is Munich, Germany.

Severability Clause 

If any provision of this agreement is or should become invalid for any reason whatsoever, this shall not affect the validity of the remaining provisions thereof, unless the discontinuation of certain clauses disadvantages one contracting party to the extent that their adherence to the agreement may no longer reasonably be expected.

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+49 (0) 89 / 370 143 40

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